Privacy Policy

1. Information We Collect

We collect the following types of information when you use GateReady:

• Account information: your name, email address, and password when you create an account.
• Phone number: if you opt in to SMS alerts, we collect your mobile phone number.
• Airport preferences: the airports and trips you choose to watch.
• Payment information: billing details are collected and processed by Stripe. We do not store your full credit card number on our servers.
• Usage data: pages visited, features used, and interactions with alerts.
• Device information: browser type, operating system, and IP address for security and analytics.

2. How We Use Information

We use your information to:

• Provide and improve the GateReady service.
• Send you checkpoint disruption alerts via email or SMS based on your preferences.
• Process payments and manage your subscription.
• Communicate with you about your account, service updates, and support requests.
• Analyze usage patterns to improve our wait time estimates and user experience.
• Prevent fraud and ensure the security of our service.

3. SMS and Email Communications

GateReady requires explicit opt-in for all SMS and email alert communications. We will never send you SMS alerts unless you have specifically provided your phone number and opted in to receive them.

You can unsubscribe from SMS alerts at any time by replying STOP to any message, updating your notification preferences in your dashboard, or contacting support. You can unsubscribe from non-essential email communications using the unsubscribe link in any email.

Standard message and data rates may apply to SMS alerts. Message frequency varies based on the airports you watch and disruption activity.

4. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or compliance purposes (such as billing records).

Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement.

5. Third-Party Services

GateReady uses the following third-party services that may process your data:

• Twilio: for delivering SMS alerts. Your phone number is shared with Twilio when you opt in to SMS notifications. See Twilio's Privacy Policy.
• Stripe: for payment processing. Your billing information is handled by Stripe. See Stripe's Privacy Policy.
• Analytics: we may use analytics services to understand how users interact with our service. These services may collect anonymized usage data.

We do not sell your personal information to third parties.

6. User Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information in your account settings.
• Delete your account and associated personal data by contacting support.
• Export your data in a portable format upon request.
• Opt out of non-essential communications at any time.

To exercise any of these rights, contact us at the address below.

7. Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the service. Your continued use of GateReady after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@gateready.com.